Terms & Conditions

Use of the Site

You may only use our website for lawful purposes and in accordance with these terms and conditions. You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with any other party's use of the website.

Products and Pricing

We offer a range of premium mobile accessories, including screen protectors, phone cases, cables, and charging pads. We make every effort to provide accurate product descriptions and pricing information on our website, but we do not guarantee the accuracy, completeness, or reliability of this information. Prices and availability are subject to change without notice.

Orders and Payment

To place an order on our website, you must be at least 18 years old and have a valid payment method. By placing an order, you represent and warrant that you have the legal right to use the payment method provided. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

Shipping and Delivery

We offer free shipping on all orders within UAE. International orders may be subject to additional shipping fees and customs duties. We make every effort to ship orders as quickly as possible, but we do not guarantee delivery times. Delivery times may vary depending on the shipping method and destination.

Return Shipping Costs

Shipping Rates in Dubai and Other Emirates of the UAE

We are pleased to offer a warranty on all our products. If you encounter any issues, please follow these instructions to arrange for repair. Please note that return shipping costs are the responsibility of the customer.

Procedure:

1. Form Submission: Complete the shipping form and upload a clear picture of the product showing the issue along with the purchase invoice.
2. Review: Our staff will review your information and assess the product.
3. Rate Calculation: Based on the review, the shipping cost will be calculated. This process typically takes 24 to 48 hours.

Shipping Rates:

• Dubai: The shipping fee is 30 AED.
• Other Emirates: Shipping rates vary based on your location.

By following these steps, you can ensure your product is shipped for repair efficiently and at the correct rate. 

Please click on the button below to submit

Submit

Returns and Refunds

We stand behind the quality of our products and offer a 30-day money-back guarantee on all purchases. If you are unsatisfied with your purchase, you may return it for a full refund or exchange. To initiate a return, please contact our customer service team at [email protected].

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Levelo or its affiliates and is protected by UAE and international copyright laws. You may not copy, reproduce, distribute, or create derivative works based on this content without our prior written consent.

Disclaimer of Warranties

Our website and products are provided "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. We do not warrant that our website or products will meet your specific requirements, or that they will be uninterrupted, timely, secure, or error-free.

Limitation of Liability

In no event shall Levelo be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products, including but not limited to lost profits, lost revenue, or lost data, even if we have been advised of the possibility of such damages.

Changes to these Terms and Conditions

We may revise these terms and conditions from time to time by posting a new version on our website. Your continued use of our website after such changes will constitute your acceptance of the revised terms and conditions.

Thank you for choosing Levelo as your preferred brand for premium mobile accessories. If you have any questions or comments about these terms and conditions, please contact us at [email protected]. We value your feedback and are committed to providing the best possible shopping experience for our customers.